Dear Guest User,Thank you for sharing your feedback. We are delighted to hear that you appreciated the cleanliness of your room and the prompt service, even during your early arrival. Our team is always committed to providing attentive and thoughtful service, and we are glad that their efforts made your stay more comfortable.We truly appreciate your kind words and look forward to welcoming you back to Sofitel Kuala Lumpur Damansara.Regards,N. Mageswary - Guest Experience
Dear Guest User,Thank you for your lovely feedback. We are delighted to hear that you and your children enjoyed the breakfast at the Club Lounge.We look forward to welcoming you and your family back for another enjoyable stay.Regards,N. Mageswary - Guest Experience
Dear Anonymous User,Thank you for sharing your feedback. We are pleased to hear that you enjoyed the comfort of your room and had a relaxing stay.We appreciate your comments regarding staff service, parking, and breakfast selection. Your feedback has been shared with our team for review and improvement.We look forward to welcoming you back and providing an even better experience in the future.Regards,N. Mageswary - Guest Experience
Dear Anonymous User,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our service, clean rooms, and amenities, as well as our convenient location across from Pavilion Damansara.We look forward to welcoming you back to the hotel for another great stay.Regards,N. Mageswary - Guest Experience
Dear Phoebe Chieng,Thank you for your wonderful feedback. We are thrilled to hear that you found our hotel cozy and relaxing, and that you enjoyed the service provided by our team.We look forward to welcoming you back for another memorable stay.Regards,N. Mageswary - Guest Experience
Dear BrandonLye,Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location and found your room clean and well-appointed. Your comments are truly appreciated by our team.We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Dear Anonymous User,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed a flawless stay with impeccable service, stunning accommodations, and exceptional amenities. Your kind words truly motivate our team to continue delivering memorable experiences.We look forward to welcoming you back soon for another perfect stay.Regards,N. Mageswary - Guest Experience
Dear Syu Z,Thank you for your detailed comment. We're glad to hear you enjoyed the cleanliness and comfort of the room, as well as the peaceful surroundings, perfect for a quiet and relaxing getaway.We appreciate your comments regarding the breakfast variety and the limited attractions within walking distance. Your insights are valuable, and we will certainly share them with our team as we continue to improve our offerings and guest experience.We hope to welcome you back again soon and provide an even more enjoyable stay.Regards,N. Mageswary - Guest Experience
Dear Anonymous User,Thank you very much for sharing your recent experience with us.We’re delighted to know that our friendly and helpful staff made you feel welcome, and that you enjoyed the cleanliness of the room and our strategic location next to the mall. It's wonderful to hear that you found the breakfast spread amazing and your overall stay comfortable and relaxing.That said, we sincerely apologise for the delay in housekeeping service during your stay. Rest assured, your comment has been shared with our team for immediate improvement to ensure this does not happen again.We appreciate your comments on the dinner service and will certainly look into how we can enhance the dining experience for our valued guests.Thank you once again for your kind words and honest feedback. We look forward to welcoming you back for an even better stay next time.Regards,N. Mageswary - Guest Experience
Dear Guest User,Thank you very much for sharing your recent experience with us.We’re pleased to hear that your check-in was smooth and that our Duty Manager and team were able to assist promptly with the room issue by arranging a swift room change. While we regret the initial inconvenience, we’re glad it was resolved quickly and professionally. We also appreciate your recognition of the efficient coordination with Trip.com and our reservations team.It's great to know that you found the location convenient and enjoyed your overall stay. Your comment encourages us to keep improving and delivering the best possible experience for our guests.We look forward to welcoming you back again soon.Regards,N. Mageswary - Guest Experience
