索菲特吉隆坡白沙羅酒店-住客評論

Guest（Solo traveler） 2026-01-01
Nice place with good service, and thanks for accommodating my requests
酒店回復：
Dear Xiaobill,Thank you for your kind feedback. We’re delighted you enjoyed your stay and that we could accommodate your requests. We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Guest（Family） 2026-01-01
Staff are friendly. Hotel room was clean. The club level was busy during check in, however they managed to have the room ready on time.
酒店回復：
Dear Anonymous User,Thank you for your feedback. We’re glad you found our staff friendly and your room clean. We appreciate your patience during the busy club level check-in and are happy your room was ready on time.We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Guest（Couple） 2026-01-01
Really enjoyed my stay here - most importantly because it is at a strategic location in the heart of KL but very peaceful and serene. Service was good too with turndown & bubble bath services provided. Will be back! :)
酒店回復：
Dear Anonymous User,Thank you for your lovely feedback. We’re delighted you enjoyed our peaceful location in the heart of KL and appreciated the turndown and bubble bath services. We look forward to welcoming you back soon..Regards,N. Mageswary - Guest Experience
Guest（Other） 2026-01-01
The Hott is modern and well maintained. I like the oasis pool and I was given early check in and express check out. Breakfast St s is good has real honey comb .
酒店回復：
Dear Anonymous User,Thank you for your lovely feedback. We’re delighted you enjoyed our modern facilities, the oasis pool, and the breakfast, including the real honeycomb. We’re also glad the early check-in and express check-out made your stay more convenient.We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Guest（Couple） 2025-12-01
The service was excellent and the environment was very clean. The only downside is that the parking entrance is a bit narrow.
酒店回復：
Dear CKCH,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our service and found the environment clean. We also appreciate your comment regarding the parking entrance and will review it to ensure a smoother experience for our guests.We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Guest（Family） 2025-12-01
The hotel didn't note down the request which I personally called up(forgot to take down the person name) just to make sure all is followed up and I wrote down on the remarks collum when I made the booking again just to make sure. Firstly I need to wait for like 30mins even when we already came quite late at 5pm. We've been told the room is not ready. Only 1 room is ready but unfortunately we received the wrong room as we booked king bed but was given twin bed. Then we're told to wait for like 30mins even when we already came quite late at 5pm. We've been told the room is not ready. Only 1 room is ready but unfortunately we received the wrong room as we booked king bed but was given twin bed. I personally called just to ensure to have the particular room a connecting room(twin+king) only then I will book an extra room as initial plan was to only have 1 room probably make do with the bed or add additional bed. Since I already called up and they ensure all is been taken care of that's why we decided to place the booking unfortunately we didn't receive that as been told firstly fully booked. It's for 3 nights, if we're to know about this much earlier we would have not wasted the money to have make the extra room booking. On their end they didn't have a proper communication or even probably didn't record the remarks when I made the call as they are not aware when we told them about this. We got no choice but to just make do with the rooms. Not that we got a choice to refund or given any other options. On the other hand , they helped to decorate the room as my daughter just got married. The deco was done in the evening after we checked in and left the room only got the surprised when we're back.( This was supposed to plan or arrange during check in but they're not aware) Another to note that, our rooms they didn't give us bottle water to consume. Although there's filter tap on the bathroom but we didn't receive any bottle water. Already disappointed with the service especially it's our first time here.
酒店回復：
Dear ikhsan mujahidin,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay, particularly with the room allocation, late check-in, and lack of communication regarding your booking requests. We understand how frustrating this must have been, especially given your careful planning and the special occasion of your daughter’s wedding.We also apologize for the oversight regarding bottled water in your rooms. Your comments have been shared with our Front Office and Housekeeping teams to ensure proper communication and service standards are improved.On a positive note, we are glad you were surprised by the room decoration, and we hope this small gesture brought some joy despite the challenges. Please be assured that we take your feedback seriously and will address these issues to prevent a recurrence.We hope to have the opportunity to restore your confidence in us on a future stay.Regards,N. Mageswary - Guest Experience
Guest（Family） 2025-12-01
We arrived at 3:20pm and the room is not ready yet, we need to sit at the lobby and wait for around 30 minutes. Car parking needs to pay RM10 per entry. Breakfast not much choice, but the pastries section are delicious.
酒店回復：
Dear Guest User,Thank you for sharing your feedback. We apologise for the delay during check-in and for any inconvenience this caused. Your comments regarding breakfast variety and parking have been noted and shared with our team for review.We are glad to hear you enjoyed our pastries and hope to welcome you back for an improved experience.Regards,N. Mageswary - Guest Experience
Guest（家庭旅游） 2025-12-01
不錯，物美價連
酒店回復：
Dear Guest User,Thank you for your feedback. We’re delighted you found your stay good and value for money. We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
Guest（獨自旅游） 2025-12-01
酒店服務很好，客氣熱情。酒店位置很好，早餐餐廳食物花樣不太多，但也可以。附近有很多各式各樣的美食和購物中心。
酒店回復：
Dear Guest User,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our service, friendly staff, and convenient location. We also appreciate your comments regarding the breakfast selection and will review it with our F&B team for improvement.We look forward to welcoming you back for another enjoyable stay.Regards,N. Mageswary - Guest Experience
Guest（家庭旅游） 2025-12-01
雙床房很寬敞。洗手間有個直飲水龍頭，可以接水燒水。早餐還不錯，但圣誕假期人很多。酒店打車去雙子塔大約半小時，用Grab打車叫外賣都很方便
酒店回復：
Dear Guest User,Thank you for sharing your feedback. We are glad to hear that you enjoyed the spacious twin room, the bathroom amenities, and found our location convenient for travel and food delivery.We appreciate your comments regarding breakfast and crowd levels during the Christmas holidays, which will be taken into consideration to improve the guest experience.We look forward to welcoming you back for another enjoyable stay.Regards,N. Mageswary - Guest Experience

索菲特吉隆坡白沙羅酒店

客戶評價 由實住客人提供的真實點評

Guest（Solo traveler） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（獨自旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

客戶評價由實住客人提供的真實點評